Delivery, Terms and Conditions

Thanks for coming to read the fine print!  If you have any questions just get in touch!

General
Our General Terms and Conditions apply to all deliveries and services.  An order becomes binding as soon as you send it to us.  If you need to change your order or made an error just let us know as soon as you can and if we haven’t shipped your order we can change it.

Additional Charges/Customs  We cannot be responsible for any customs problems in other countries, for products like our cocoa husk tea and ingredients make sure you know the maximum quantities you are permitted to receive with customs. (ie Did you know you can only receive 1kg of ‘loose leaf tea’ in Australia by post!) Also, as a result of Brexit UK orders may incur additional customs charges or taxes on delivery.  

Delivery Charges – ROI – Web orders are delivered free of charge in the Republic of Ireland when the order totals €40 or more; otherwise a delivery charge of €4.75 is added.  Other For Northern Ireland, the UK, Europe and the Rest of the World, your postage is calculated based on weight at checkout.  You may also choose to collect your order in Clonakilty for no delivery charge.  Some orders may only be available for collection, not delivery.

Wholesale Irish wholesale orders over €150 (ex VAT) will be delivered free of charge, for wholesale order shipping charges for other countries, please contact us.

Parcel Tracking We now used tracked shipping on all overseas orders!  Just get in touch if you want your tracking info.   So far we have not had one item lost in the post, but things sometimes are delayed or are held at your local post office for collection, be sure to double check the mailing address provided before getting in touch.

Delivery area
Orders are delivered worldwide.  Please remember that chocolate melts in hot mailboxes, we package our deliveries simply and with minimal insulation, so if your mailbox is outside (and especially if it’s metal!) make sure there is someone to check it if the weather is hot!

Delivery period
We aim to ship all orders as soon as possible, often the same day, up to 2 business days.   Delivery is usually 1-2 days in ROI, within 4-7 business days in the UK, 1-2 weeks for Europe and can take up to 3-4 weeks for the rest of the world – all non-Irish parcels are sent using An Post express tracked service.  Drop us a line for your tracking info. 

Should an item be currently out of stock, we will let you know as soon as possible when delivery can be expected. 

We usually have a 2-3 week holiday period in the summer months and over Christmas.  You will be notified of this with a pop-up when ordering.  If you order during this time we will ship as soon as we return or you can be issued a refund if that doesn’t suit.

Shipping Partner
We ship most orders via An Post Express Tracked and for small (less bulky) orders we use An Post’s regular service.   ROI orders will be delivered however your An Post deliveries normal drop – doorstep/porch or through the letterbox if it fits.  Deliveries can sometimes go to your local post office for collection, please check there before getting in touch with us.

Prices
All prices are in EUR and are inclusive of VAT at the prevailing rate.

Terms of payment
Web orders are delivered against payment by PayPal or credit card.  You may also choose to pay via direct bank transfer, cheque or cash on collection.  We need to receive payment in full for web orders prior to shipping.

Guarantee
Your satisfaction with Exploding Tree products is guaranteed within the expiration date provided with your items.  We would love to hear from you, if you are unsatisfied please return all/part of your purchase in its original package and get in touch and we will refund or replace your purchase!

We’d love to hear from you!
Whether you love our chocolate or it doesn’t float your boat we’d love to hear from you!  Our chocolate is very alternative, made-from-the-bean and using alternative sugars & dairy.  We do things differently and we love to hear what you think we are doing well and what isn’t your cup of cocoa.

Complaints about defects or about incomplete or incorrect deliveries must be notified in email or in writing, within 14 days from date of invoice to Exploding Tree, Assumption Place, Clonakilty, Co. Cork, Ireland, Tel: +353 (0)85 757 4338, Email: [email protected].

Proprietary rights
Goods will remain the property of Exploding Tree until payment has been made in full.

Data protection
It goes without saying that any data required by us for order processing purposes will be treated as strictly confidential.

Contact us:
In case you have questions about our products or any questions about your order:

Clonakilty Chocolate Ltd. t/a Exploding Tree 
Assumption Place
Clonakilty, Co. Cork
Ireland

Email: [email protected]

 

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